Refund and Return Policy

At Nathan Coir Industries, we are committed to delivering the best quality products and ensuring a pleasant shopping experience for our customers. We understand that sometimes, you may need to return or request a refund for a purchase. Please carefully read our refund and return policy to understand your rights and obligations.

Eligibility for Returns and Refunds

Our refund and return policy applies only to products purchased directly through our website, nathancoir.com. To be eligible for a return or refund.

Products must be in their original, unopened, and unused condition.

If the product is incorrect or damaged upon delivery, you must notify us with images within 7 days of receiving the product.

Exchanges

We only offer exchanges for defective or damaged products. Before receiving the replacement, you must return the original item to the following address:

Nathancoir

Address: Peravurani, Thanjavur, Tamilnadu -614804

After receiving and processing the return, we will send you the replacement item, along with tracking information for monitoring delivery.

Refunds

If you receive the wrong or damaged product, please notify us with images within 7 days of delivery. Once we receive and inspect the returned product, we will notify you via email about the approval or rejection of your refund request.

If approved, we will process your refund, and a credit will be automatically applied to your credit card or original payment method within a 3 days.

Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

Check your bank account again.

Contact your credit card company as it may take some time before the refund is officially posted.

Contact your bank as there may be some processing time before the refund is reflected.

If you still haven’t received your refund, please reach out to us at info@nathancoir.com or call +91 9443170556 for further assistance.

Refund Processing Time

Once we receive and verify the returned item, we will begin processing your refund within 48 hours.

Order Cancellation

If you wish to cancel your order, you can do so within 12 hours of placing the order.

Shipping Returns

To return an item, please mail it to: Nathancoir

Address:Peravurani, Thanjavur, Tamilnadu -614804

You will be responsible for paying your own return shipping costs. Shipping costs are non-refundable, and if you receive a refund, the cost of return shipping will be deducted from the total refund.

For more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Need Assistance?

If you have any questions or need clarification regarding our refund and return policy, our customer support team is here to help. Please feel free to reach out to us at info@nathancoir.com